How we protect your personal data

Data controller and data used

The data controller is the site's publisher (see the legal notice), which operates the R36S Plus shop. For any question about your data, write to contact@r36s-plus.com.

Your cart is stored in your own browser (localStorage). When you order, your name, delivery address, email address and order details are used only to send the parcel, email you the tracking and provide customer service. This data is never sold and never used for advertising.

Stripe payment and reminder emails

Payment is processed by Stripe on a secure checkout page. Your card details never pass through our site and we have no access to them. Stripe applies its own privacy policy, which you can read on its website. After payment, you receive an order confirmation email.

If you leave a cart unfinished, we only email you if you have given your explicit consent. In that case, you receive at most three reminders. They stop as soon as you place your order or click the unsubscribe link. Data linked to these reminders is deleted after 30 days.

Cookies, retention and your rights

The shop uses no advertising cookies. Order data is kept for as long as needed to fulfil your order, provide customer service and meet our legal obligations. It is not kept any longer than these purposes require. Cart reminder data, where you agreed to it, is deleted after 30 days.

We measure the site's audience with Google Analytics 4 (Google Ireland Limited), using Google's consent mode (Consent Mode v2). A banner offers you two buttons of the same size: Accept and Decline. In the European Union, the United Kingdom and Switzerland, measurement cookies are refused by default and are only set after you click “Accept”; elsewhere, they are active by default and you can refuse them from the banner. Without your consent, no cookie is set, but Google may receive technical signals without cookies. We measure visits, product views, adding to cart, starting checkout and purchases (amount, currency and the reference of the Stripe checkout session); no card details or email address are sent to Google, and this measurement data is kept for 14 months. Your choice is saved in your browser (local storage) and you can change it at any time with the “Cookies: change my choice” button at the bottom of this page.

Under the UK GDPR, you can ask to access, correct, erase or transfer your data, object to certain processing or restrict how it is used. Simply email contact@r36s-plus.com. If you feel your rights have not been respected, you can also complain to the Information Commissioner's Office (ico.org.uk).