Returns and refunds
You have 30 calendar days from receipt to send your console back if it is not right for you. Your UK statutory rights, including the 14-day cancellation period and the Consumer Rights Act 2015, apply as well.
This returns policy applies to every order placed in the shop.
Satisfied or refunded for 30 days
You can return the console within 30 calendar days of receiving it, without having to give a reason. For the return to be accepted, the product must be unused or only reasonably tested, in its original packaging and with all the supplied accessories, including the USB-C cable.
The product must show no physical damage, such as a deep scratch, a cracked shell or a marked screen, and no unauthorised software modification. If you are unsure about the condition of your console before sending it back, describe it in your email with a few photos and we will tell you how to proceed.
Return postage and procedure
Return postage is paid by you, unless the console is faulty, you received the wrong item or the product does not match your order, for example a different colour from the one you chose. In these three cases, we cover the return and explain the next steps by email.
To start a return, email contact@r36s-plus.com with your order number, the reason for the return and, if there is a fault, a few photos. We reply within 24 business hours with the return instructions. Please wait for our reply before sending the parcel, so that we can identify it when it arrives.
Refunds and your rights in the UK
Your refund is made to the payment method used for the order, at the latest 14 days after we receive your return. Depending on your bank, it may take a few more days to appear on your statement. For any question about a refund in progress, simply include your order number in your email.
This policy is in addition to your statutory rights and does not replace them. In the UK, you have a 14-day cancellation period for online purchases under the Consumer Contracts Regulations 2013. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, as described and fit for purpose. If there is a problem, contact us and we will look for a solution with you.
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