Contact us
A question before ordering, a parcel to track or a problem with your console? Email us at the address below and our customer service team will reply within 24 business hours.
This contact information applies to every order placed in the shop.
Emailing customer service
All requests go to a single address: contact@r36s-plus.com. Whether your question is about the console, an order, delivery or a return, please use this same address and mention the topic in the subject line.
We reply within 24 business hours. Weekends and public holidays do not count, so a message sent on a Friday evening is answered within 24 business hours from the next working day. If you have not heard from us by then, check your spam or junk folder before writing again, as our replies sometimes land there.
What to include in your message
For an existing order, always include your order number, which you will find in your confirmation email. Please also mention the colour you chose: yellow, white, black, purple or lake blue. With these two details we can find your order without extra back and forth and reply faster.
If there is a fault or a damaged parcel, attach a few clear photos: the console, the screen switched on if possible, the packaging and the parcel label. Describe what happens, since when, and what you have already tried. For a battery question, give the capacity printed under the door on the back: it is 3,000 to 3,200 mAh depending on the batch.
Before you order
Not sure yet? Ask us about the square 4-inch screen, the built-in 2.4 GHz Wi-Fi, with features depending on the installed system, or charging through the USB-C port marked DC with a 5 V adapter of at least 1.5 A, not supplied. We answer with confirmed information and tell you clearly when a point still needs checking.
You can also write to us to check delivery to your country before paying, or to ask about the 128 GB version. It is not on sale at the moment: its availability is being confirmed with the supplier, and no price has been announced.
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