Contact us
A question before you order, a package to track or a problem with your console? Email us at the address below and our customer service team will answer within 24 business hours.
This contact information is valid for every order placed on the shop.
Writing to customer service
All requests go through a single address: contact@r36s-plus.com. Whether your question is about the console, an order, a delivery or a return, this is the address to use. Please mention the topic of your request in the subject line.
We answer within 24 business hours, excluding weekends and public holidays. A message sent on Friday evening therefore gets a reply within the following 24 business hours. If you have not heard from us in that time, check your spam folder before writing again, as our replies sometimes end up there.
What to include in your message
For an existing order, always include your order number, which you will find in your confirmation email. Also mention the color you chose: yellow, white, black, purple or lake blue. With these two details, we can find your order without extra back-and-forth and answer you faster.
If there is a defect or a damaged package, attach a few clear photos: the console, the screen switched on if possible, the packaging and the shipping label. Describe what happens, since when, and what you have already tried. For a battery question, give the capacity printed under the door on the back: it is 3,000 to 3,200 mAh depending on the batch.
Before you order
Not sure yet? Ask us about the square 4-inch screen, the built-in 2.4 GHz Wi-Fi and what it does depending on the installed system, or charging through the USB-C port marked DC. We answer with confirmed information, and we tell you clearly when a point still needs to be checked.
You can also write to us to check delivery to your country before paying, or to ask about the 128 GB version. It is not on sale at the moment: its availability is being confirmed with the supplier, and no price has been announced.
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