Returns and refunds
You have 30 calendar days from delivery to send your console back if it is not right for you. In the United States, this shop policy applies, and your state's consumer laws may give you additional rights.
This return policy applies to every order placed on the shop.
Our 30-day money-back policy
You can return the console within 30 calendar days of receiving it, without giving a reason. For the return to be accepted, the product must be unused or used only for reasonable testing, in its original packaging and with all the accessories supplied, including the USB-C cable.
The product must show no physical damage, such as a deep scratch, a cracked shell or a marked screen, and no unauthorized software modification. If you are unsure about the condition of your console before sending it back, describe it in your email with a few photos and we will tell you how to proceed.
Return shipping costs and procedure
Return shipping is paid by you, unless the console is defective, you received the wrong item or the product does not match your order, for example a different color from the one you chose. In those three cases, we cover the return and explain the next steps by email.
To start a return, email contact@r36s-plus.com with your order number, the reason for the return and, if there is a defect, a few photos. We answer within 24 business hours with the return instructions. Please wait for our reply before shipping the package, so it can be identified correctly when it arrives.
Refunds and your rights in the United States
Your refund is issued to the payment method used for the order, no later than 14 days after we receive your return. Depending on your bank, the amount may take a few more days to appear on your statement. For any question about a refund in progress, simply include your order number in your email.
This policy adds to your legal rights and does not replace them. In the United States, there is no general federal right to cancel an online purchase, so the 30-day shop policy described above applies. The consumer protection laws of your state may give you additional rights. If your console has a defect, contact us and we will work out a solution with you.
Last updated